Right of withdrawal

Right of withdrawal

The customer has a period of 7 days to return the products do not suit him. This period starts from the date of delivery of the order of the consumer. If this deadline expires on a Saturday, Sunday or public holiday, it is extended until the next business day. All returns must be reported prior to the store "Crafts of Morocco" by priority mail.

Will only products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged. 
This right of withdrawal is without penalty. Assuming the right of withdrawal, the customer has the option of requesting either a refund of monies paid, or exchange the product. In all cases, the return will be at customer's expense. Except in cases where the exchange is due to an error of "Craft Morocco"-due to an error in the product sent for example.

The right of withdrawal can not be exercised in the case of products manufactured according to specifications requested by the consumer or clearly personalized (eg engraving, custom caftan ...).

Upon exercise of the right of withdrawal, the seller will make every effort to refund the customer within 15 days .


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