Terms and conditions of use


Terms and conditions of online sales on "Crafts of Morocco"


The online shop selling "Craft of Morocco" has a very rich catalog of products of Moroccan handicraft and very competitive prices and superior quality, and aims to promote the Moroccan lifestyle.

The shop "Crafts of Morocco" has a legal personality as a company registered in e commercial court of Marrakech under reference 123456, and transactions on the website of the store is completely secure

These general conditions of sale is to define the modality s sales between the "Seller" which is the online shop selling "Craft of Morocco" and "Customer", the order placement, payment, and delivery. 
These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these terms and conditions. 
The "click" of the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Prices are quoted in euros and are valid as of the date of mailing of the order by the consumer. They do not include delivery charges, charged extra, and indicated before the validation of the order. The prices include the TV. A. applicable on the date of the order and any change in the VAT rate will be reflected in the prices of the online store. Payment of the full price must be made ​​when ordering. At no time, the payments can not be regarded as advances. 
The prices listed on the site are guaranteed for the duration of on-line and within the limits of available stocks.

Product information 
The seller has to sell products with the necessary characteristics and provides the opportunity for the potential consumer to know before taking command of the essential characteristics of the products they wish to buy. However, given the traditional character of the products sold by the shop "   Artsanat Morocco   "Some products may look slightly different characteristics initially posted on the products. this difference potentially affect the dimensions in some very acceptable - being hand-made - but not the materials used. 
Bids submitted are only valid within the limits of available stocks. 
The photos of produ icts are not contractual

Acceptance of a sales order 
A command from a c binding is considered accepted by the shop "Crafts of Morocco" from the time the full amount due for this order have been paid by the customer. In the case of payment by credit card, the order is taken into account from accepting full payment by the bank of the shop "Crafts of Morocco". In this case, an email confirmation of acceptance of the order is sent by the store "Crafts of Morocco" to the client.

Product Availability 
The order will be executed no later than within 48 days after starting where the consumer's order has been accepted by the shop "Crafts of Morocco." In case of unavailability of the ordered product (clearly displayed on the Product Info ), mainly because of shortage of stock, the product was immediately ordered craftsmen to our partners, manufacturing delay is then to be observed depending on the product ordered,the customer will be informed by email of the estimated period and would have the option to cancel the order and be fully refunded.

Methods of delivery 
The products are delivered to the address specified by the customer on the order form. The customer must check the packaging of the goods upon delivery and report any damage to the carrier on the delivery of e, and the shop "Crafts of Morocco", within a period of one week. The invoice has to order this service in the package delivered. 
For international travel   ; "   Crafts Morocco   "Uses the service FEDEX, the world leader in transportation, time guarantees and state re yer FEDEX parcels are those among the best in the world. The client when sending his coli, would be informed of delivery time as we receive from FEDEX (depending on the client address), and if a serial number to track its coli online.

For transportation within Morocco, "   Artisan t Morocco   "Uses the service"   AMANA EXPRESS   "National leader in transportation packages. Delivery times are 48 H max.

Delivery problems due to carrier 
Any anomaly concerning the delivery (damage, missing product compared to slip, damaged package, broken products ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer. Customer inform "   Crafts Morocco   "   once the incident, we have insurance clauses with our carriers that allow the customer to be satisfied amicably within 48 h. The customer will confirm this problem by sending the carrier within two ( 2) business days following the date of delivery by mail with return receipt stating such claims. The client must send a copy of this letter by fax or by mail to Shop "Crafts of Morocco"

Delivery errors 
The customer must make to the store "Crafts of Morocco" on the day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared with the data on the order form. Any claim made ​​after this time will be rejected. 
The formulation of this claim must be made ​​to the store "Crafts of Morocco" by priority mail. 
Any claim not made ​​in the rules defined above and within the time limits could not be taken into account and release the shop "Crafts of Morocco" of any responsibility towards the customer. 
In case of wrong delivery or exchange any product for exchange or refund will be returned to the store "Crafts of Morocco" as a whole and in its original packaging.

Right of withdrawal 
The customer has a period of 7 days to return the products do not suit him. This period starts from the date of delivery of the order of the consumer. If this deadline expires on a Saturday, Sunday or public holiday, it is extended until the next business day. All returns must be reported prior to Shop "Crafts of Morocco" by priority mail.

Will only products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged. 
This right of withdrawal is without penalty. Assuming the right of withdrawal, the customer has the option of requesting either a refund of monies paid, or exchange the product. In the case of an exchange, the return will be at customer's expense if the exchange is initiated by the customer, by cons if the exchange is due to an error "   Crafts Morocco   "Following a non-conforming product, for example, the return postage shall be borne by the seller. 
In the event of exercise of right of withdrawal, the seller will make every effort to refund the customer within 15 days.

Force majeure 
Neither the client nor the seller has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered fortuitous event or force majeure any facts or circumstances irresistible, external parties, unpredictable, unavoidable, independent of the will of the parties and which can not be prevented by them, despite all efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days after the date on which it becomes aware. Both parties will then, within a month, except impossibility due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued e. If the case of force majeure lasts longer than three months, these terms may be terminated by the injured party. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those normally used by the decisions of courts and tribunals Moroccan: the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning cessation of telecommunications networks or difficulties specific to the external telecommunications networks to customers.

No partial validation 
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or after a final decision of a competent jurisdiction, the remaining provisions will remain in full force and scope. 

No Waiver 
The failure of either party not to claim a breach by the other party to any of the obligations under these Terms shall be construed in the future as a waiver of the requirement involved. 

Governing Law

These general conditions are subject to Moroccan law. This is for the fund rules as to the rules of form. In case of dispute or complaint, the customer should first contact the store "Crafts of Morocco" to find an amicable solution with the sales department of the store "Crafts of Morocco," through the menu "contact us   ".

Data Protection 
The information requested from the customer is necessary to process the order. "   Crafts Morocco   "Undertakes not to disclose this information to third parties without the knowledge of customers for any reason.Some of this information will of course be transmitted to partners such as the delivery address information to carriers, but outside of that information, no further information would be disclosed to third parties.The client has full access to their account on "   Crafts Morocco   "Through his login and password" it could exercise its rights of access, rectification with respect to information concerning and contained in the files of the shop "Crafts of Morocco".

The client has full access to their account on " Crafts Morocco   "Through his login and password" it could exercise its rights of access, rectification with respect to information concerning and contained in the files of the shop "Crafts of Morocco".


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